Posts from — September 2012

Hi, please monitor the restrooms more frequently. I’m not sure what state the women’s restrooms are in, but the men’s are often out of paper towels and soap, littered with used paper towels and excess toilet paper on the floor, and the seats are often too scary to describe for this ‘suggestion box.’ This is an ongoing issue — especially in the evening. Just one example: tonight I used the restroom on the third floor, then discovered there was no soap. Went to the fourth floor. Found soap, but then no hand towels. I also had to wipe down the commode before I was able to use it. Unsettling.

I really love this library, but sanitized and stocked bathrooms are essential to a positive experience, and so my conditional love is diminishing.

Thank you for your comment. This has been forwarded to the Building Coordinator.

I am in the library right now and there is a group of students in the back by the windows that have been having a full out conversation and being really loud the past hour, can someone please advise them. it is 9/20/12 6:43pm . thank you very much

We do not monitor this suggestion form 24 hours a day. It’s best to contact Library Security when you are having problems with other patrons. The security officers wear black shirts, and they are located at each entrance. There are also officers walking through the library making regular checks, so feel free to speak to them about noisy patrons. Thanks.

I would really like to be able to actually access articles through Wiley Online Library.  Almost every article I try to open tell me I have access until I tell it to open the full article.  Then it tells me that I dont have access to it with my Institutional Subscription and that I need to purchase access to it.  Its rather annoying to finally find an article that I need after checking Findit@MU and still not being able to open.  Can this please be resolved?
We are sorry that you are experiencing problems accessing the articles you need.  Wiley is a publisher of many journal titles.  The MU Libraries do not subscribe to all of those titles nor to all available dates, rather we subscribe to selected ones.  It may be that some of the articles you needed are from titles that we do not currently subscribe to.  In those cases, we can check to see if we have access from another source (either online or in print) and utilize the interlibrary loan service (https://ill.mul.missouri.edu ) to request a copy from another library when we have no access.

If Findit@MU indicates that we should have access to a specific title and date but you are unable to access it, we ask that you use the Report Problems button located at the top right of the Findit@MU page.  This will provide us with the specific information about the citation so that we can investigate as quickly as possible to resolve it.

There is a loud squeak in the Ellis Library front door.  Until it gets fixed, could you prop that door open so it is not so noisy?

Thank you for letting us know. It has been reported and should be fixed soon.