Posts from — May 2009
I have a very very serious complaint against the MU library system which is very very ineffiecient and slow for a patron to request and get a checked-out book. I’ve waited for a whole semester to get my recalled books. I requested five books and I only got one after my semester was over. What a joke here. What is the point of giving me the book I need to finish my semester after the semester is over? This is a ridiculously slow library. This library recall service is even slower than a public library. What are you doing with our student fees? We pay to get nothing. I reserve my right to find out why my recall requests were delayed for a whole semester.
If you need an item that is not being returned, please let us know so we can go to another library to find the item for you. When you recall a book, notices are sent to the patron. If the patron does not return the book we can fine them, but we can’t force them to return the book. It is up to the patron who needs the book to contact the library and let us know that you are having a problem so we can find you another copy. We are very sorry you were inconvenienced and that the materials you needed did not arrive in time for use.
Added comment: Another librarian pointed out that if you put an item on hold, the patron who has the item will not receive a notice. A notice is only sent if you have recalled the book.
May 26, 2009 2 Comments